Refund & Cancellation Policy
At Stitch & Scale, we take pride in delivering high-quality, personalized services. Because our work is tailored to each client’s brand, our refund policy is strict to protect both parties.
1. Refund Policy
Once project work has commenced (e.g., strategy calls, design drafts, sourcing research), payments are non-refundable. This is due to the significant time, expertise, and resources invested from the start.
2. Cancellations
If you cancel before project kickoff, you are eligible for a 50% refund of the total project fee. Once kickoff has taken place, no refunds will be issued.
3. Project Pauses
Clients may pause their project for up to 90 days. Beyond this period, resuming the project may incur additional fees.
4. Chargebacks
Initiating a chargeback without contacting us first is considered a breach of our Terms. We reserve the right to pursue legal remedies for fraudulent chargebacks.
5. Exceptions
Any exceptions to this policy must be approved in writing by Stitch N Scale management.
4. Disclaimer
The content and advice provided by Stitch N Scale are intended for general business and educational purposes. We do not guarantee specific results because brand success depends on many factors outside our control.
A. No Guaranteed Outcomes
While our strategies are designed for maximum impact, success will vary depending on:
- Your market and target audience
- Your budget and resources
- Your commitment to implementing advice
B. Financial Risk
Starting or scaling a clothing brand involves financial risk. You should carefully assess your ability to bear potential losses before investing.
C. External Links
Our Site may contain links to third-party websites. We are not responsible for their content, accuracy, or practices.
D. Limitation of Responsibility
By engaging with our services, you agree that Stitch N Scale is not responsible for:
- Loss of profits
- Market changes
- Business decisions you make based on our advice
